FAQs

Shipping & Returns

How long is delivery?

Delivery takes 5–18 days, depending on your exact location.

We always try to ship as fast as possible.

Do you provide tracking?

Yes. Tracking is sent 1–3 days after placing your order, right after dispatch.

What if the product arrives damaged?

This has never happened — every hoodie is personally inspected before shipping.

But if it ever does, we will immediately send you a brand-new replacement.

Can I return or exchange it if the size doesn't fit?

Yes, we accept returns and exchanges. If the fit isn’t right, we’ll help you find the perfect size.

Who pays for the return shipping?

If the issue is our fault (rare), we cover everything.

For size or preference-related returns, shipping is covered by the customer.

How does the size exchange process work?

You send the hoodie back to us, and as soon as it arrives, we ship the new size right away.

General

Will it fit true to size?

Yes, this jacket fits true to size — order your regular size.

How does the color-shift effect work?

The fabric reacts to heat — from body warmth to hot water — instantly shifting color. It returns to its original shade as it cools.

How do I care for it?

Hand wash in cold water, do not bleach. Hang dry away from direct heat sources — do not tumble dry or iron.

What if the item doesn’t fit me?

No problem. We offer 30-day returns, so you can try it on at home with confidence.

Have any questions? We're here to help!